Domestic Claims case study

Fire and Oil Spill - Co. Laois

Background

OHES were instructed by loss adjusters following a fire at a domestic property. The oil tank which contained up to 1000 litres of kerosene ignited and a fireball of burning oil damaged the property and destroyed a number of sheds, plus part of a tarmac driveway. The fire also destroyed the boundary hedge and damaged the neighbouring driveway. OHES were also instructed by the insurers of the neighbouring property to deal with the damage there.

Completed Works

OHES investigation revealed that a large area of tarmac driveway at both properties had been destroyed. In addition sub surface soils had been contaminated and required removal. Material containing residual contamination was identified beneath one of the garages and a membrane was installed along the foundations. The excavated material was segregated to minimise disposal costs, the tarmac being classified as hazardous waste and the other materials achieving the lower cost non-hazardous classification.

Outcome

By careful investigation, validation and segregation the cost and volume of material requiring excavation was kept to a minimum. Both property owners were happy with the service provided by OHES.


Kerosene Spillage at Holiday Let - Norfolk

Background

Instructions were received from loss adjusters to assist them following the discovery of an oil leak from a central heating boiler at a holiday let. Oil had impacted the floor and walls of the boiler room, kitchen and living room.

The property had been booked for a 3 week family holiday and OHES were asked to try to deal with the investigation, remediation and reinstatement within 14 days to avoid a substantial claim for loss of rental income.

Completed Works

Implemented works included:

  • To facilitate investigation into the extent of damage the boiler had to be removed. This was done by an OFTEC registered member of our in house remediation team.
  • PID readings revealed high levels of contamination.
  • The scope of work included removal of the floor screed from the boiler room, together with a section of the concrete block wall between the boiler room and living room.
  • Residual kerosene vapour was identified in the concrete floor slab and rather than remove the numerous central heating pipes and excavate, the floor was treated with specialist chemicals.
  • The concrete was coated with waterproof cement based sealant.
  • Careful coordination between our in house remediation team and a senior consultant resulted in the project taking 10 days to complete, from start to finish.
  • Reinstatement was completed in time for the family to commence their holiday, as planned.

Outcome

Careful planning and decisive action minimised the costs and time frame and also saved insurers a substantial loss of rental income claim. The insurer, loss adjuster and property owner were all delighted with the result.